1. Amway's position on personal information
Amway Japan G.K., 7-1 Udagawa cho, Shibuya-ku, Tokyo 150-0042, together with Amway International Inc., 7575 Fulton Street East, Ada, Michigan 49355, United States (collectively, “Amway,” “we,” “our” or “us”) respect all laws and regulations covering the handling of personal information as well as governmental guidelines and other norms, and we have established and put into practice a Personal Information Protection Policy* and security control actions in order to ensure our compliance.
*Please see the Personal Information Protection Policy posted on our websites (https://www.amwaylive.com/psl/privacyporicy/Personal_Information_Protection_Policy_English_20200301.html).

2. What information is collected & retained
Through the referral of the Prime Customer System by ABO (Amway Business Owner) which is performed prior to the enrollment of Prime Customer, and the use of our services, inquiries, posts related to our products and campaigns on social media (both on our official account and accounts of the individuals), and an application for taking the Program for Registration of ABOship etc. by the individuals who are enrolled as Prime Customers, we collect and retain the information described below. This information includes not only information that we explicitly collect from individuals, but also information necessarily collected in the course of the business with Amway (e.g. order/return history, and credits/debits against Amway) as well as information that is collected indirectly (e.g. use of websites, official social media accounts, and applications operated and/or provided by Amway as well as public information from government publications, such as official gazettes, and third-party discussions).
(1) Information entered or stated when enrolling (including business nature change), such as name, date of birth, address, telephone number, fax number, email address, and account number, etc., and information that was confirmed regarding clear indication of purpose of referral from ABO.
(2) Information about product orders/returns and pre-order of products (e.g. products placed in the shopping cart, products ordered/returned, products pre-ordered, payment amount, payment method/the number of installments, product points (PV/BV), discount coupons, delivery destination, order details, etc.)
(3) Information (such as address, telephone number, reasons for change) under the change procedure for a change of address, change procedure to add / remove a partner or resignation procedure , and information entered or stated when applying for taking the Program for Registration of ABOship (information necessary to check the previously obtained information to identify the individuals such as name, Customer Number)
(4) Information collected by Amway when contacting Amway (for various applications, consultation, inquiries and etc.)
(5) Information about whether or not an application for various types of credit has been withdrawn and the status/results of the screening process, which are provided by consumer credit companies, and information about unauthorized credit applications/unauthorized credit use and the status of customers’ outstanding payment obligations to the relevant consumer credit companies, which are provided voluntarily by the relevant consumer credit companies.
(6) Information voluntarily provided by the payment service providers when Amway Atobarai is used which is about unauthorized applications and uses and the status of customers' outstanding payment obligations to the relevant payment service providers.
(7) Information about liabilities/obligations against Amway (e.g. amounts of credits/debits, reasons for credits/debits, etc.)
(8) Information collected by us when the individuals register at a website operated by Amway or when they post to official social media accounts (e.g. email address, account name, etc.)
(9) Information automatically collected by us when the individuals use website operated by Amway, etc. (e.g. access logs described below, browsing activity history of websites including cookies and adding/removing products in the shopping cart, etc.)
* We use cookies and similar technologies to collect usage information of certain websites, when users are accessing, browsing and using our website. Cookies are data files that are placed on the computer or mobile device of users when the computer or mobile device of users is used to visit a website. We do not allow third parties to place cookies on the device of the visitors of our website. Unless the visitors of our website log on to our services, the cookie data of the visitors of our website is anonymous.
(10) Information collected by us as the individuals use a digital service provided by us or the parties specified in Section 6. (2)
(11)Video, photos, etc. and audio recordings taken when the individuals participate in the events.
(12)Information included in posts related to our products and campaigns on social media by individuals (e.g. account name, description including personal information, photos, movie, response to and from third parties, etc.)
Please note that we may record telephone conversations to ensure accuracy.

3. How we use personal information
We may use the information listed in Section 2 above for the following purposes, either inside or outside of Japan:
(1) To provide products and services (e.g. to deliver Welcome Kit/products or provide after-sales service, etc. for products purchased), to provide various payment methods, to collect payments, and to communicate to individuals to implement those acts, associated with our transactions.
(2) To process of changing registered information, screening for enrollment and management of registration status, etc.
(3) To deliver documents regarding the outline of Amway Business and provide the Program for Registration of ABOship upon receiving an application for taking the Program.
(4) To provide information on products handled by Amway and campaigns deemed beneficial by Amway based on the status of transactions with Amway including history of purchase and pre-order status of products, and products in the shopping cart.
(5) To respond, record or manage requests for advice related to the individual, from the individual or a third party.
(6) To arrange for sending of gifts to the individuals in relation to campaigns, etc.
(7) To share with the parties specified in Section 6. (2)
(8) To conduct market research, record and analyze data on browsing activity history and purchase history, etc. that we collect (including browsing activities on the websites operated by Amway and the official social media accounts of Amway, and usage status such as adding and removing products from shopping carts), or surveys, etc. for the purpose of improvement, advertising measures, and sales promotion of our products and services.
(9)To request to post reviews of purchased products.
(10) To manage and improve the websites operated by Amway and the official social media accounts of Amway (including deletion of inappropriate posts and identifying posters thereof) and to maintain stable operation of the system.
(11) To provide information and make arrangements for holding various seminars and events.
(12) To use for the calculation of compensation to be paid to ABOs
(13) To support upline ABOs in carrying out their Amway business.

4. Measures to protect personal information
We take appropriate measures from organizational, human, physical, and technical aspects to prevent incidents including the leakage, loss or damage of personal information/data that we handle and securely manage personal information/data. The outline of our security control actions is as stated in the Appendix 1. For further details of our security control actions, please make an inquiry to “Contact” shown at the end of this document.

5. Providing personal information to third parties
We provide personal information/data that we have collected and retained, whether inside or outside of Japan, either by mail or by using our own information systems or other means, as described below.
(1) Providing customer number, name, date of registration, expiry date of membership, the status of transactions with Amway including history of purchase and pre-order status of products, delivery status, and the confirmation status regarding clear indication of purpose of referral and the taking status of the Program for Registration of ABOship to sponsor ABO for the purpose of hearing about any issues with purchased products and responding appropriately, supporting the promotion of Amway Business and ABOship registration, and the publicity of our products and bonus calculation, etc.
(2) Providing customer number, name, date of registration, expiry date of membership, and the status of transactions with Amway including history of purchase and pre-order status of products to upline ABOs other than sponsor ABO for the purpose of the publicity of our products and bonus calculation, etc.
* However, during a points compensation* period, the personal information associated with the relevant person shall be provided to such person’s previous upline ABO to the extent described in (1) and (2) above. Additionally, during that time period the personal information associated with the relevant individual may be provided to his/her current upline ABO to the extent described in (1) and (2) above. Please keep this in mind.
* For information about the “Point Compensation System”, please refer to Article 15 (Product Points Upon Switching Sponsors) of the “Amway Rules of Prime Customer”.
* If Amway deems it necessary in order to fulfill the intended purposes described in Section 3 above, we may provide to the ABOs with the Platinum (PT) qualification among the upline ABOs the same information that is provided to the sponsor ABO.
(3) Providing consumer credit companies with our registered information (name, customer number, address, telephone number), products ordered, order amounts, and the number of installment payments/applicable interest rates selected by the relevant applicant for the purpose of processing the application for credit use, and providing information about the user and use of the relevant credit for the purpose of fulfilling contractual obligations to the relevant consumer credit company in the event of suspicion of fraudulent application or use of credit.
(4) Providing Akuru Inc with the name, email address, terminal information (IP address, etc.) and a part of the credit card face information designated as a means of payment, used when purchasing products on the website operated by Amway, in order to use it by matching with the personal information of users held by Akuru Inc to the extent necessary to prevent fraud in credit card payments.
(5) Providing payment service providers of Amway Atobarai with our registered information (name, address, telephone number, email address) and order numbers/order amounts for the purpose of processing using post-pay for product amounts.
(6) Providing our business partners with information necessary to apply for products and services offered by such business partners, such as name, customer number, address, telephone number, and email address, etc.
(7) Providing the administrative agencies with the confirmation status regarding clear indication of purpose of referral by ABO, as needed.
(8) We may provide personal information without the individual’s consent under the following circumstances:
(a) When required by law or regulation
(b) When it is necessary to protect a person's life, physical person or property, but it is difficult to obtain the consent of the individual
(c) When it is especially necessary in order to improve public health or to promote child welfare, but it is difficult to obtain the consent of the person
(d) When it is necessary to cooperate with a national government agency or local governmental body, or a designee thereof, in discharging their legal duties, and when obtaining the individual's advance consent could impede the performance of such duties

6. Sharing personal information
We may share personal information that we collect and retain to the extent necessary for the intended purposes as described below.
(1) Types of personal information that may be shared: Types specified in Section 2.
(2) Parties with which information may be shared: Alticor Inc. (USA), Access Business Group International LLC (USA), Amway (China) Co., Ltd. (China), Amway Korea Ltd. (Korea), Amway Business Services Asia Pacific Sdn. Bhd. (Malaysia), Amway Global Services India Private Limited (India), Amway (Singapore) Pte. Ltd. (Singapore), Amway of Australia (Australia), Amway Japan Foundation
(3) Users’ intended uses:
(a) To provide products and services
(b) To calculate bonuses in accordance with the Amway Sales & Marketing Plan
(c) To resolve problems as necessary to carry out Amway business
(d) To respond to customer service inquiries related to Amway products and services
(e) To conduct market research, data analysis, or surveys
(f) To access video, still images, and audio for business reporting and other purposes
(g) To manage data in the information systems of Amway and the parties specified in Section 6. (2)
(h) To contact and deliver letters, etc. to the supporters for the Remember HOPE Tohoku project and the Tomorrow HOPE health and empowerment support project for children
(i) For other intended purposes as specified in Section 3.
(4) Name of party responsible for controlling shared personal information: Amway Japan G.K. and Amway International Inc. (USA)

7. Outsourcing personal information processing
We outsource the processing of personal information that we collect to outside vendors, either inside or outside of Japan, to carry out the intended purposes specified in Section 3 above and utilize the individual information appropriately and seamlessly, and these vendors are obligated to maintain confidentiality pursuant to contracts executed with us. When outsourcing such work, we select vendors that meet the security measure standards established by us and our parent company, and along with executing outsourcing contracts that cover the protection of personal information, the level of protection is managed and supervised in an appropriate manner.

8. Disclosure requests
With respect to personal information held by us that is subject to disclosure, when an individual wants to receive a notice of intended purposes or a disclosure (including disclosure of the record of provision to a third party); or when he/she desires a correction/addition or deletion to the contents of the information; or when he/she wants to request that we stop using or delete such information, or stop providing such information to third parties, as a general rule we will accommodate such requests to the extent that it is reasonably possible if they are submitted using the prescribed form that has been completed by the individual himself/herself (an individual may also set up to stop providing personal information to upline ABOs from “My Account” of amwaylive.com). Additionally, with respect to Customer number and information necessary to calculate bonuses of the upline ABOs like the product points (PV/BV), when an individual requests that we stop using or delete such information, or stop providing such information to third parties, please note we will not accommodate such requests.
For more information, please use the contact listed below or refer to our company website (http://www.amway.co.jp/privacy/information/index.html).

9. Withholding consent
Personal information is provided at the individual’s discretion. If an individual declines to provide it, in some cases they may not be able to enroll as Prime Customers.

10. Revisions
We may revise this document at our discretion or to comply with applicable laws and regulations. Please be sure to check the version of this document that is posted at amwaylive.com from time to time. Revisions may be made pursuant to the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure, and governmental guidelines.

Revised on November 8, 2024

Irina Menshikova
Representative
Amway Japan G.K.

Michael Nelson
Representative
Amway International Inc.

For inquiries about how Amway handles personal information, please contact us by the means listed below.

Contact:
7-1 Udagawa cho, Shibuya-ku, Tokyo
150-0042
Amway Japan G.K.
Advice hotline: 0120-123-777
amwaylive.com
 

Appendix 1
Outline of Security Control Actions

(Formulation of Fundamental Principles)
- To ensure the appropriate handling of personal data, we have formulated fundamental principles such as the compliance with the relevant laws/regulations and guidelines, etc. and the contact for inquiries and claims management and posted them on our websites.

(Maintenance of Rules for the Handling of Personal Data)
- We have formulated internal rules such as regulations on personal information protection and stipulated the manner of handling and the responsible person/person in charge as well as their responsibilities, etc. according to each phase as to the collection, use, preservation, provision, deletion and disposal, etc. of personal information.

(Organizational Security Control Measures)
- We have deployed a person with ultimate responsibility in managing information who controls our overall management system of personal information and a responsible person for each department that handles personal data.
- We have clarified the employees, etc. who handle personal data and the scope of personal data to be handled and maintained the reporting and communication system in case of recognizing the fact or symptom of breach of laws and internal rules.

(Human Security Control Measures)
- We have educated and made efforts in raising awareness amongst employees (including the management team and temporary workers) about protecting personal information, and we have made the utmost effort to control personal information.

(Physical Security Control Measures)
- We have managed the entry and exit of employees, etc. and restricted the takeout of electronic devices, etc. as well as implemented measures to prevent browsing personal data without authority.
- We have implemented measures to prevent theft or loss of devices, electronic media and documents, etc. that deal with personal data.

(Technical Security Control Measures)
- We have implemented access control and restricted the person in charge and the scope of personal information database, etc. to be handled.
- We have adopted a mechanism to protect information system that deals with personal data from unauthorized access or malware.

(Understanding of External Circumstances)
- We have taken security control actions based on our full understanding in systems in regard to the protection of personal information in countries (please refer to the following link to find the list of countries and the summary of their systems in regard to the protection of personal information：https://www.amwaylive.com/psl/privacyporicy/country_system.html) where we store personal data (including the place where the server for cloud storage service is located) and foreign business entities to which we subcontract tasks that include handling of our personal data located at (including their subcontractors.)